Shipping policy

We cannot guarantee delivery times, including for reasons beyond our control.

Products are dispatched on the same day or the next day, depending on whether the order is placed before the daily cutoff time.

All deliveries are made Monday through Friday via the courier selected by AlphaCell Labs.

Worldwide Shipping

AlphaCell Labs has distribution centers located globally. You will receive your products from the center closest to your country of purchase.

Order deliveries are sorted and shipped via air freight to the handling centre within your country and then delivered by your country's postal service. You agree that AlphaCell Labs is not responsible for, and has no control over, the local postal service in your country.

You agree that AlphaCell Labs cannot be held liable for any shipping issues, delays or errors originating from within your country.

When ordering from AlphaCell Labs, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to your country may be subject to import taxes, customs duties and fees levied by the destination country.

The recipient of a cross-border shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; AlphaCell Labs has no control over these charges and cannot predict what they might be. Customs policies vary widely from country to country and region to region; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original shipment delivery estimates.

AlphaCell Labs reserves the right not to deliver our products to certain countries.

AlphaCell Labs is also not responsible for assuring the product can be lawfully imported to the destination country.

When ordering from AlphaCell Labs, for delivery to your country, you or the recipient of record must comply with all laws and regulations of the destination country. Accordingly, you should check any import laws or regulations that would restrict the importation of AlphaCell Labs products prior to purchase.